Data Collection by Site Search 360 on your Site

If you use Site Search 360, you may wonder what data is collected from your users. The Site Search 360 Javascript  (SS360 script) that you include on your website to enable the search communicates with our servers. Here is an overview of what the SS360 script sends or does not send to our servers:

  • The SS360 script does NOT use cookies in any form.
  • The SS360 script does NOT use local storage in any form.
  • When your users search, the search query and the user’s IP address are sent to our servers. No personal information, NOT even the user’s IP address is stored on our servers.
  • All information between the client (your website user) and our server is secured via SSL.

As you can see, the SS360 script keeps your user’s data safe and no personal information about your users is stored on our servers.

Below you find information about privacy policies regarding yor information in using this website and the control panel.

Website / Control Panel Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website, or app?
When registering on our site, you may be asked to enter your name, email address, or other details to help you with your experience.

When do we collect information?
We collect information from you when you register on our site, subscribe to a newsletter or enter information on our site.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey, or marketing communication, surf the website, or use certain other site features in the following ways:
  • To allow us to better service you in responding to your customer service requests.
  • To send periodic emails regarding your order or other products and services.
How do we protect visitor information?

We never ask for private information such as credit card numbers (only on behalf of our payment provider Stripe). Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process your actions in the control panel. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If users disable cookies in their browser:

If you disable cookies off, some features will be disabled. It will turn off some of the features that make your site experience more efficient and some of our services will not function properly. You will not be able to login to your control panel.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links
We do not include or offer third-party products or services on our website.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

Does our site allow third-party behavioral tracking?

It’s also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email
Within 7 business days

We will notify the users via in-site notification
Within 7 business days

We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

If there are any questions regarding this privacy policy you may contact us using the contact form.

Service Level Agreement (SLA)

Availability and uptime

We guarantee that the Site Search 360 API, search, and control panel will have an uptime of at least 99.9% on a monthly average.

Our uptime is monitored by multiple services and multiple servers guarantee redundancy and reduced risk of outages.

Application response time

The service response time is usually between 10 and 100ms (~20ms on average) per request but final times depend on multiple factors out of our control such as the search query including its parameters, location of the requester, and the speed of his or her internet connection.

Support and Help Desk

We take support seriously and offer multiple ways of contact:

  • Gitter chat: The preferred way of communication at all times. Average response time during business hours is 20 minutes. You will receive a response even if you write in there after business hours.
  • Website chat: Only during business hours – after that an email will be sent to us and we get back to you via email (see bottom right corner on this page)
  • Email: You can always reach us via email or the contact form. The turnaround on email is usually less than 4 hours but max. 24 hours.
  • Phone: For plans of BATMAN and up we offer phone support during our business hours.

Our business hours are 9am-6pm (GMT+2).

Refund Policy

Paid plans will be charged monthly or yearly. If you are not satisfied with the service, you can cancel anytime. You will be refunded for paid services if our service was not working.

If you have any questions about our Refund Policy, please contact us using the contact form or login to your control and use the private contact message option.

This page was last last edited on 2017-10-24