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| Instant crawling out of the box Depending on how the search is integrated on your site, every time you add, edit, or remove pages or documents from your site, changes are instantly reflected in your search results. | | |
| Typo tolerance (spell check) Allow users to make mistakes while typing and still find the records they're looking for. | | |
| Custom dictionary/Synonym sets Add unlimited custom synonyms and hypernyms on top of our standard dictionary to optimize your search results for various for your specific needs. For example, shades can be a synonym for sunglasses and in another case it can a synonym for blinds. | | |
| No-code search designer: search bar, suggestions and results preview Tweak colors, placeholders, search suggestions, result layout, and other elements of your search interface with a low-code search Designer tool, available directly from the search's control panel. | Limited features | |
| No-code result manager: boost, bury, or hide results Easily curate search results shown for specific queries: re-order and pin the best items, hide unwanted results, inject custom banners and promotions in a no-code drag-and-drop result manager interface. | | |
| Document indexing (PDF, DOC, PPT, XLS, etc.) Let the crawler pick up PDF files and other documents from your site or add a list of URLs to your search index, so visitors can find your best content easily. 15Mb limit per file. | | |
| FAQ indexing Make individual questions and answers from your FAQ page easily accessible from your main search box. Every block becomes a separate search result and when the user clicks on it, the exact Q&A excerpt is highlighted on the page. | | |
| YouTube indexing Video content is king! Let your followers look through your YouTube videos directly from a search box on your site. Filter videos by playlist, age, duration, or keywords. A thumbnail with a play button is automatically generated and shown in the search snippet. | | |
| Zendesk indexing This feature enhances the Zendesk user experience through AI-driven recommendations brought directly to the user through relevant and personalized search results. | | |
| Real-time indexing and syncing Instant indexing of the webpages, products (SKUs), documents, and videos that should be searchable. | | |
| Index and search data from multiple sources Create a sitemap that contains URLs from all the sites you want to index or submit multiple sitemaps; the crawler picks up the links that are present in your sitemap(s). | | |
| Autocomplete and search suggestions Quick and configurable as-you-type search suggestions populated based on your most popular searches and best-matching products. | | |
| Create and customize filters Create unlimited faceting options based on your product catalog data to let your customers filter by color, size, material, price, tags, or any other custom attribute. | | |
| Actionable search analytics and insights An in-app analytics dashboard gives you insight into what your customers are truly interested in and whether they're able to find it in your website/store. | | |
| Customize no results The no results page appears when a user performs a query that has no results. Customize it with results mapping or a personalized message to avoid your customers bouncing off your website or store. | | |
| Semantic, ontology-based search The ontology is multidimensional and infinitely adaptable. It contains all relations, logical connections, and metadata – every little detail relevant to the product world to enrich your search. | | |
| Smart 404 feature An incomprehensible 404 page might force many of your visitors to leave your website and choose a competitor instead. The Smart 404 feature replaces 404 pages with one that provides relevant search suggestions based on the URL content to make sure that your visitors always find what they are looking for. | | |
| Free plan Benefit from a basic search functionality at no cost. | | |
| Search success tracking Track and gain actionable insights into your site search click-through, abandon, and 0-result query rates, as well as your overall score. Monitor conversions and sales generated from search to optimize your search results and merchandizing strategy. | | |
| Multilingual search Site Search 360 can crawl websites in any language but the search is currently optimized for 19 languages. | | |
| Search password-protected content All your content is searchable, even password-protected areas. Site Search 360 supports username/password and cookie-based authentication. | | |
| Merchandizing: custom banners, seasonal offers, etc. Easily curate search results shown for specific queries: re-order and pin the best items, hide unwanted results, inject custom banners and promotions in a no-code drag-and-drop Result Manager interface. | Partially | |
| Dedicated support team Get answers to your questions by phoning the VIP support line or emailing the dedicated support staff, as well as reaching out to community members via an online developer chat. | | |
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