Coveo
vs. Site Search 360

Highly manageable search solution with deeper customization options and intuitive UI.
Compare Site Search 360 to see which enterprise search approach best fits your needs.

Why choose Site Search 360 over Coveo

While Coveo cloud-based search is intelligent, Site Search 360 offers more advanced, yet simple to implement search features to semantically enrich your data, and manage your results. Site Search 360's basic package comes with a smart result manager with easy drag-and-drop features, and a feature-rich but low to no-code search designer. It also provides a more scalable product and data search solution for small to medium enterprises compared to Coveo. Overall, Site Search 360 adopts a more affordable and flexible subscription model without offsetting key features to offer a user-centered search solution.

  • Coveo Usage Analytics service
  • A/B testing insights
  • Personalized access management with permission filter
  • 3 months + analytics retention time
  • Intuitive dashboard and proactive alerts
  • Easy integration with Google Analytics and Google Tag Manager
  • Integrates content from many different sources using connectors such as Sitemap, SharePoint, or Salesforce.
  • API endpoint
  • Index data in real time
  • Easy to advanced indexing solutions
  • Standard sources: Website crawling, sitemap indexing, FAQ indexing, URL list, YouTube
  • Advanced sources: Feed (pro), ETL import
  • Coveo implementation assistance
  • Geared towards large enterprises and developers
  • Little flexibility and lack of pre-existing widgets for non-devs
  • Only one code snippet to add to implement site search
  • Highly customizable search UI with low to no-code Search Designer
  • Drag-and-drop features to manage autocomplete, suggestions and results
  • Customizable result templates
  • Language-specific relevance
  • Custom components and contexts for improving relevance
  • Advanced customization only via Coveo Administration Console
  • Advanced filtering and sorting options
  • Ranking strategy
  • Result Manager to personalize result mappings, manage autocomplete queries and custom results
  • Highly customizable dictionary entries and relevant semantic enrichment
  • Offers three types of searching: siloed, federated and unified search
  • Monthly paid plans only, from $600/mo
  • Customization requires technical know-how
  • Free plan. Flexible paid subscriptions with low average cost per query
  • Low to no-code design customization
  • Semantically enriched site search

Full feature comparison

Instant crawling out of the box
Depending on how the search is integrated on your site, every time you add, edit, or remove pages or documents from your site, changes are instantly reflected in your search results.
Typo tolerance (spell check)
Allow users to make mistakes while typing and still find the records they're looking for.
Custom dictionary/Synonym sets
Add unlimited custom synonyms and hypernyms on top of our standard dictionary to optimize your search results for various for your specific needs. For example, shades can be a synonym for sunglasses and in another case it can a synonym for blinds.
No-code search designer: search bar, suggestions and results preview
Tweak colors, placeholders, search suggestions, result layout, and other elements of your search interface with a low-code search Designer tool, available directly from the search's control panel.
Limited features
No-code result manager: boost, bury, or hide results
Easily curate search results shown for specific queries: re-order and pin the best items, hide unwanted results, inject custom banners and promotions in a no-code drag-and-drop result manager interface.
Document indexing (PDF, DOC, PPT, XLS, etc.)
Let the crawler pick up PDF files and other documents from your site or add a list of URLs to your search index, so visitors can find your best content easily. 15Mb limit per file.
FAQ indexing
Make individual questions and answers from your FAQ page easily accessible from your main search box. Every block becomes a separate search result and when the user clicks on it, the exact Q&A excerpt is highlighted on the page.
YouTube indexing
Video content is king! Let your followers look through your YouTube videos directly from a search box on your site. Filter videos by playlist, age, duration, or keywords. A thumbnail with a play button is automatically generated and shown in the search snippet.
Zendesk indexing
This feature enhances the Zendesk user experience through AI-driven recommendations brought directly to the user through relevant and personalized search results.
Real-time indexing and syncing
Instant indexing of the webpages, products (SKUs), documents, and videos that should be searchable.
Index and search data from multiple sources
Create a sitemap that contains URLs from all the sites you want to index or submit multiple sitemaps; the crawler picks up the links that are present in your sitemap(s).
Autocomplete and search suggestions
Quick and configurable as-you-type search suggestions populated based on your most popular searches and best-matching products.
Create and customize filters
Create unlimited faceting options based on your product catalog data to let your customers filter by color, size, material, price, tags, or any other custom attribute.
Actionable search analytics and insights
An in-app analytics dashboard gives you insight into what your customers are truly interested in and whether they're able to find it in your website/store.
Customize no results
The no results page appears when a user performs a query that has no results. Customize it with results mapping or a personalized message to avoid your customers bouncing off your website or store.
Semantic, ontology-based search
The ontology is multidimensional and infinitely adaptable. It contains all relations, logical connections, and metadata – every little detail relevant to the product world to enrich your search.
Smart 404 feature
An incomprehensible 404 page might force many of your visitors to leave your website and choose a competitor instead. The Smart 404 feature replaces 404 pages with one that provides relevant search suggestions based on the URL content to make sure that your visitors always find what they are looking for.
Free plan
Benefit from a basic search functionality at no cost.
Search success tracking
Track and gain actionable insights into your site search click-through, abandon, and 0-result query rates, as well as your overall score. Monitor conversions and sales generated from search to optimize your search results and merchandizing strategy.
Multilingual search
Site Search 360 can crawl websites in any language but the search is currently optimized for 19 languages.
Search password-protected content
All your content is searchable, even password-protected areas. Site Search 360 supports username/password and cookie-based authentication.
Merchandizing: custom banners, seasonal offers, etc.
Easily curate search results shown for specific queries: re-order and pin the best items, hide unwanted results, inject custom banners and promotions in a no-code drag-and-drop Result Manager interface.
Partially
Dedicated support team
Get answers to your questions by phoning the VIP support line or emailing the dedicated support staff, as well as reaching out to community members via an online developer chat.

Recent awards and recognition

trust pilot top ratings for site search 360
Site Search 360 is a leader in Enterprise Search Software on G2

Full feature comparison

Instant crawling out of the box
Depending on how the search is integrated on your site, every time you add, edit, or remove pages or documents from your site, changes are instantly reflected in your search results.
Typo tolerance (spell check)
Allow users to make mistakes while typing and still find the records they're looking for.
Custom dictionary/Synonym sets
Add unlimited custom synonyms and hypernyms on top of our standard dictionary to optimize your search results for various for your specific needs. For example, shades can be a synonym for sunglasses and in another case it can a synonym for blinds.
No-code search designer: search bar, suggestions and results preview
Tweak colors, placeholders, search suggestions, result layout, and other elements of your search interface with a low-code search Designer tool, available directly from the search's control panel.
Limited features
No-code result manager: boost, bury, or hide results
Easily curate search results shown for specific queries: re-order and pin the best items, hide unwanted results, inject custom banners and promotions in a no-code drag-and-drop result manager interface.
Document indexing (PDF, DOC, PPT, XLS, etc.)
Let the crawler pick up PDF files and other documents from your site or add a list of URLs to your search index, so visitors can find your best content easily. 15Mb limit per file.
FAQ indexing
Make individual questions and answers from your FAQ page easily accessible from your main search box. Every block becomes a separate search result and when the user clicks on it, the exact Q&A excerpt is highlighted on the page.
YouTube indexing
Video content is king! Let your followers look through your YouTube videos directly from a search box on your site. Filter videos by playlist, age, duration, or keywords. A thumbnail with a play button is automatically generated and shown in the search snippet.
Zendesk indexing
This feature enhances the Zendesk user experience through AI-driven recommendations brought directly to the user through relevant and personalized search results.
Real-time indexing and syncing
Instant indexing of the webpages, products (SKUs), documents, and videos that should be searchable.
Index and search data from multiple sources
Create a sitemap that contains URLs from all the sites you want to index or submit multiple sitemaps; the crawler picks up the links that are present in your sitemap(s).
Autocomplete and search suggestions
Quick and configurable as-you-type search suggestions populated based on your most popular searches and best-matching products.
Create and customize filters
Create unlimited faceting options based on your product catalog data to let your customers filter by color, size, material, price, tags, or any other custom attribute.
Actionable search analytics and insights
An in-app analytics dashboard gives you insight into what your customers are truly interested in and whether they're able to find it in your website/store.
Customize no results
The no results page appears when a user performs a query that has no results. Customize it with results mapping or a personalized message to avoid your customers bouncing off your website or store.
Semantic, ontology-based search
The ontology is multidimensional and infinitely adaptable. It contains all relations, logical connections, and metadata – every little detail relevant to the product world to enrich your search.
Smart 404 feature
An incomprehensible 404 page might force many of your visitors to leave your website and choose a competitor instead. The Smart 404 feature replaces 404 pages with one that provides relevant search suggestions based on the URL content to make sure that your visitors always find what they are looking for.
Free plan
Benefit from a basic search functionality at no cost.
Search success tracking
Track and gain actionable insights into your site search click-through, abandon, and 0-result query rates, as well as your overall score. Monitor conversions and sales generated from search to optimize your search results and merchandizing strategy.
Multilingual search
Site Search 360 can crawl websites in any language but the search is currently optimized for 19 languages.
Search password-protected content
All your content is searchable, even password-protected areas. Site Search 360 supports username/password and cookie-based authentication.
Merchandizing: custom banners, seasonal offers, etc.
Easily curate search results shown for specific queries: re-order and pin the best items, hide unwanted results, inject custom banners and promotions in a no-code drag-and-drop Result Manager interface.
Partially
Dedicated support team
Get answers to your questions by phoning the VIP support line or emailing the dedicated support staff, as well as reaching out to community members via an online developer chat.

Recent awards and recognition

trust pilot top ratings for site search 360
Site Search 360 is a leader in Enterprise Search Software on G2

Try Site Search 360 for free

Ensure your visitors always find what they’re looking for. Upgrade your website today with an AI-powered semantic search engine, built for humans.